Alhena
  • Introduction
  • Getting Started
  • Architecture
  • Reference
    • Website SDK
      • Configure Proactive Nudges
    • Product FAQs
    • Website chatsdk events
    • Website chatsdk APIs
    • Chat SDK api and events examples
      • Open other external widget once human transfer is initiated
      • Show the Gleen widget only when someone scroll the page by 5 px
    • Website SDK - Custom data
      • Website SDK - Customer data with Agent
    • Website SDK - Internationalization
    • API Reference
      • API calls
    • Device Compatibility
  • Tutorials
    • AI Training
      • Training Steps
      • Training Data Sources
        • Websites
        • Youtube videos
        • Google Drive
        • Twitter Pages
        • Discord Messages
        • Confluence Pages
        • Upload Documents
        • Github
        • Zendesk Tickets
        • Freshdesk Tickets
        • Freshchat Tickets
        • Custom data sources
        • Shopify API
        • Woocommerce API
      • Training Frequently Asked Questions
    • Tuning Alhena AI Post Training
      • Best Practices for configuring the Gleen AI Bot’s personality and guidelines
      • Adding Human Feedback for improving specific Questions
      • Adding Human Feedback from Bot Profile Analytics
      • Tuning Gleen AI Frequently Asked Questions
    • Integrations
      • Alhena Website Chat SDK
        • Customizing Your Alhena Chat Widget
      • Integrating Alhena AI With Slack
      • Integrating Alhena AI With Discord
      • Integrating Alhena With Freshdesk
      • Integrating Alhena AI With Zendesk
      • Integrating Alhena AI With Email
      • Integrating Alhena AI With Shopify
      • Integration Alhena AI With Trustpilot
    • Notifications
    • Alhena Dashboard
      • Managing Team
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  1. Tutorials
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  3. Training Data Sources

Freshdesk Tickets

Gleen AI integrates with Freshdesk to enhance customer support services by utilizing historical ticket data. This process involves fetching ticket messages from the last 90 days to provide context Before processing ticket messages, all personally identifiable information (PII) is scrubbed from the data to protect user privacy.

This is not enabled on UI. To enable Freshdesk ticket messages fetch, reach out to Gleen AI team and they will enable it from their end.

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Last updated 10 months ago