Integrating Alhena With Gorgias

Alhena can transfer tickets from website chat to Gorgias, integrating seamlessly with your existing workflow.

Configuring the Gorgias Integration

To set up your Gorgias account with Alhena, first navigate to the Integrations page from the Alehena sidebar. Then, toggle on the Gorgias integration and click "Configure Settings".

Now you'll need to enter your Gorgias domain, username, and API key. You can find this information in your Gorgias account from the "REST API" section of the settings.

Copy and paste each of these values from Gorgias to Alhena, and click connect.

You can now enable transfer from the Alhena chat widget, and choose a team inside of Gorgias where incoming tickets should be assigned.