Integrating Gleen AI With Slack

Gleen can be integrated with your company's Slack workspace, responding to any questions based on your knowledge base.

Setting Up The Slack Integration

To get started, from the Gleen dashboard, navigate the the Settings page and click on Integrations. Then, click the toggle next to Slack.

You will be directed to Slack's website where you can authorize Gleen to connect to your Slack workspace.

After you click Allow, you'll be redirected back to Gleen. The bot is now installed into your Slack workspacce.

How To Ask Questions To The Bot

You can chose to use Gleen AI either in a channel or stand alone:

(1) Use it in a Slack Channel

Gleen will automatically answer any questions based on your knowledge base when mentioned directly in a message.

First, make sure to add the bot to any channel you'd like it to answer questions in.

Now, you can type questions and mention to bot, and it start to generate a response.

Gleen will create a new thread and stream in the response as it's being generated.

You can ask any followup questions in this same thread.

(2) Use it as a stand alone bot

Once installed, you can see Gleen AI under the list of Apps inside your slack (lower left corner ):

Gleen AI App in slack

To starting using, simply click on the `Gleen AI` app and type you question like you send a message to a colleague. It will create a thread for all new questions. You can ask follow-up questions in the same thread.