Tuning Gleen AI Frequently Asked Questions
What is the importance of keeping the knowledge base updated for Gleen AI?
Updating the knowledge base ensures that the AI remains effective and relevant, avoiding the "garbage in, garbage out" problem by only using clear, accurate, and current information.
How can human feedback be used to improve Gleen AI's responses?
Human feedback allows admins to correct or enhance AI responses directly. This targeted feedback is crucial when the AI provides incorrect or unsatisfactory answers, helping it to learn and adapt for future interactions. Refer to this guide on adding human feedback
What are AI Personality and Guidelines in Gleen AI?
This feature lets users customize the AI's tone, name, and guidelines for responding. Guidelines are rules that influence how the bot behaves and responds in specific scenarios. For more information, refer to this guide.
When should I use human feedback instead of setting guidelines?
Use human feedback for immediate corrections or improvements on specific answers. Guidelines should be set for standardizing responses across broader scenarios or implementing consistent behavioral rules.
Can I customize the identity and tone of Gleen AI?
Yes, the bot’s identity and tone can be customized in the "Personality" section of the dashboard, allowing the bot to align more closely with your company’s branding or communication style.
What should be considered before adding a new guideline?
Decide if you really need to add a guideline or providing human feedback will suffice. Consider whether the guideline overlaps with existing functionalities or is beyond the AI’s capabilities, ensuring it’s necessary and will effectively enhance the bot’s performance.
How can I ensure the guidelines I set are effective?
Ensure guidelines are actionable, concise, and directly influence the bot’s interactions. Avoid overloading the bot with too many rules, which can confuse and diminish its effectiveness.
Should I update the AI knowledge base or should I add Human Feedback?
It is important to note that it might easier to add Human Feedback and the AI learns from the feedback in real time. But having an outdated or incorrect knowledge base will always play a role in confusing the AI. Although the AI gives high priority to Human Feedback in case of conflicting knowledge base.
If the answer of AI is incorrect while the knowledge base is correct, adding Human Feedback will fix the problem.
I am getting "Sorry I couldn't find an answer to your question" as an answer to my questions. What should I do?
If you encounter this response, take the following steps:
Check Answer Sources: Verify if the dashboard's Answer Sources contain the necessary information. If not:
Update the Knowledge Base: Add or update documents with the correct, clear, and relevant information.
Provide Human Feedback: If the knowledge base is accurate but the AI fails to answer, use the "Provide Answer Feedback" option to guide the AI on responding to similar future queries.
Review AI Capabilities: Ensure the query is within the AI's capabilities and not restricted by guidelines. Adjust guidelines as needed.
Security Measures: If attempts to trick or hack the AI are detected, the user will be blocked. If this was in error, please contact our support team.
The AI gave an incorrect answer, how do I fix that?
To correct an incorrect answer given by the AI, use the human feedback tool. Navigate to the dashboard, find the question under "Conversations," and use the "Provide Answer Feedback" option to submit the correct response or guidance. This direct intervention helps the AI learn and improve its future responses. Follow this guide.
How can I fix the case when AI provides a link in the answer which was 404?
It is possible that the link is removed but is being referenced in other documents. You should update the knowledge base to remove or replace the outdated link.
Additionally, providing human feedback for that specific answer can immediately correct the response, guiding the AI not to use that link in the future.
I want the AI to avoid answering certain type of questions
To prevent the AI from answering certain types of questions, you can set specific guidelines in the AI Personality and Guidelines section of the dashboard. This is an example guideline: If your answer has potential of steering financial decisions, mention the disclaimer - "This is not financial advice. Please do your own research before making any financial decisions.". Another Example: Never provide investment advice or discuss strategies for making money or getting rich.
I have added some guidelines but the AI doesn't follow them
If the AI is not following the guidelines you've set, it could be due to unclear or conflicting instructions. Ensure that the guidelines are clear, concise, and do not conflict with the AI’s existing guidelines. Follow this guide to write effective guidelines.
Can I see what part of a document was used by Gleen AI to generate the answer
Identifying the specific part of a document that Gleen AI used to generate an answer can be challenging. This is because the AI synthesizes information from multiple document chunks (up to 20 relevant pieces) to construct a response. As a result, any single paragraph in the AI's response may be a hybrid, incorporating elements from several different sources. Although you can view the 'Answer Sources' in the dashboard to get a general sense of which documents influenced the AI's response
Can I edit the Human Feedback that I provided for an answer?
Yes, You can easily edit your provided Human Feedback. Follow these steps:
Search the
Conversationsto find the question for which you had provided Human Feedback. Alternatively, you can go toBot Profile Analytics->Answered by HUMANsection and find the question.
Edit the Provided Feedback.
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